Message text written by INTERNET:mepbmlist@egroups.com
Clint
Let me open by saying that I absolutely value the
professional service that Harlequin provides. I rate
it above Allsorts which was good at its best, but I
remember it as variable - and never as professional as
that which we had from you. Furthermore, I am willing
to pay for it, and as I said, I dont object to the
£3.90 turn fee (nor, in isolation, any of the points
discussed).
*** Thankyou. Much appreciated.
I dont think your response really addresses my points
*** A real shame we spent a good hours (between us) working on that.
I dont quibble that the things that you mention have
changed six months ago - however they still add up to
a 'picture' that today I dont like
*** Some things have changed I concur.
An account history is *fundamental*.
Your approach is
like my bank saying "We cant send you statements
anymore, but we will send you all the receipts and you
can work it out for yourself".
*** But we are not a bank. Nor does a bank send out a statement each time
you spend money (ie a turn) with an accurate state of your balance. And
banks make mistakes, in the £100s - £1000s of pounds not our measely £4s...
(in players favour as well note). Wish my bank invited me down the pub to
discuss new accounts I could design, or had a mailing list....
All the valid changes you have made to protect
yourself against dirty rotten players who waltz off
into the twilight owing you cash are fine - but you
have made in a way that penalise me - loyal for 8
years and literally £000s spent. Similarly I am
uninterested in you waving SS turn fees, or
international player fees.
**** Many players liked this - also it has brought in a lot of
international players we feel (well aspects of this sort of thing).
You didnt justify the low account balance fee
*** Admin fee. We are taking longer on admin for some accounts than we do
running turns sometimes.... 
Basically if a player goes Low Funds it
takes us a few minutes effort to sort it out when they come back to
balance. (Whether or not there is a credit allowed). This mounts up to
around 10 Low Funds per day. Therefore we have to chase up the players
(mostly), and get the money. Not something we would prefer to do. We have
found that players pay up in advance more if there is an extra fee (a
penalty clause in the contract so to speak).
YOu did contact me and suggest a monthly dd increase -
and I accepted
*** Yep, after some query I recall where I pointed out the 4.xx turns per
month.
As far as I know, the cost for a game start up HAS
risen from £5 to £7
*** Not accurate I am afraid. £5.00 is the cost if you pay before the game
is created. Otherwise it is the normal cost or £3.90 per turn.
And I still cant tell whether you have innocently
overcharged me, undercharged me, or charged me for
things I dont believe I should be charged for....
All the best
** Same for you.
Mike
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