In a message dated 10/21/03 12:33:17 PM Eastern Daylight Time,
me@MiddleEarthGames.com writes:
>such problems and complaints ultimately end up losing more than just the
>customer immediately affected.
> One bad experience can sour a customer forever. This is true in any
>business.Agreed - we do explain the rules fully before hand. In both cases we've
attempted to explain to the players why the decision was made. There's a
tough line to draw, but at some point we do have to draw a line. Otherwise
it's a matter of who shouts at us loudest and longest. Not a situation
anyone in the game would like to be in I am sure.If a situation is unclear we'll attempt to help out, and often do with many
aspects of our service. When a player has got a rule wrong then, rather
than be accused of favouritism or interference, we let that ruling stand
and don't change them mid-game - something that players don't like. If you
have a complaint feel free to contact us and we'll try to help out.We don't always get it right but we do try; I think because there is no one
right answer for every situation. So we attempt to explain the rules of
the game (variant games have additional rules and whenever you sign up for
one I strongly advise that you check)."Why do people take such drastic steps because of one mistake?
Various moderators of MEPBM have annoyed me (to varying degrees, GAD being
the
worst), but I don't think I've ever seriously contemplated giving up the
game - it's simply too enjoyable."My take as well. If you enjoy the game the occasional knock on your
enjoyment is sometimes to be expected and prepared for. In an ideal world
we'd be perfect and so would the players (read the information we send out,
check the relations etc) but it's not a perfect world. So as the Boy
scouts say - be prepared..In all seriousness I know errors annoy
players, we try to minimise them and we have drastically cut them down by
the use of AM.In this case it wasn't our error - the players were informed before hand,
and did not check the relations. It's happened to a few players (it's even
happened to our GM team and we did not get an attack order off because of
it) so be equally fair (or unfair) to everyone we have to apply the rules
equally.We're never going to run a perfect service - it's unfeasible and impossible
but we'll try our best to help out where we can and run a fair game. I do
sympathise with the team concerned (I've been there myself as a player and
although it spoilt my enjoyment somewhat our team accepted the decision and
played on) and I would urge what could be the strongest team out there to
continue on.Have fun and help make it fun for others.
Clint
And does the Australian team have a rebuttal to offer those whose
attention it has sought to obtain in the first place?
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