Mike, I don't object to a price increase. Even a price increase with less service. But, a price increase because Harley has inflicted a lot of administrative burdens on itself is not OK. That is called lack of foresight and planning.
Want an example? This Player Rating System and Council of the Wise business. Started over a year ago and created a lot of turmoil, hate and discontent. I did not participate in that particular discussion. Just a few dozen postings ago Clint advises that the PRS is still not up and running. Now, does the PRS improve Harley's bottom line? No. Does it burn up Harley's manpower? Yes. Should the membership pay for what is essentially someone's love child/hobby? No.
Ed Mills
···
From: "Urzahil" <urzahil@darkfortress.us>
Reply-To: mepbmlist@yahoogroups.com
To: <mepbmlist@yahoogroups.com>
Subject: RE: [mepbmlist] Customer Service
Date: Thu, 27 Nov 2003 16:44:46 -0600YOW. Just how many little extra features would you require to have free
before you'd accept a price increase as fair, rather than 'penny
pinching'?Hey, I think it would be great to be able to play the game for a
buck-a-turn, but MeGames has added a TON of features to this game so far
with very little price increase. At some point, any business would be
required to stop adding 'free' features and say "Can't add anymore
without raising the price"."Penny pinching"? I think it's just reality. (At least as far as it
applies to a fantasy game.)Mike Mulka
>-----Original Message-----
>From: Laurence G. Tilley [mailto:laurence@lgtilley.freeserve.co.uk]
>Sent: Wednesday, November 26, 2003 7:28 PM
>To: mepbmlist@yahoogroups.com
>Subject: [mepbmlist] Customer Service
>
>At 19:02 26/11/2003, Middle Earth PBM Games wrote:
>> >Few people are too happy about the surcharging for little extras
like
>> special
>> >setups.
>>
>>But the argument is - if you want us to do more work you as the
customer
>>have to pay for it in some manner.
>
>I wondered if you's pick that out from my words on the One Nation
>thread. My point really, is an observational one, it's that you very
>frequently now respond with "we'd have to charge more" whenever someone
>makes a suggestion, it even, as here, seems to be your first
instinctive
>rhetorical response to your own suggestion.
>
>I realise that sometimes you've said this jokingly, but I'm finding it
>repeated just a little too often for comfort. It makes you come across
as
>penny pinching. And (though the chorus of cheerleaders will arise now
to
>start raa raa raaing about what good value for money the game is) I
don't
>think I'm the only one who's beginning to get that kind of perception.
>
>Not so long ago, you were asking about "customer service". For me,
good
>customer service is about what a company does for me cheerfully, it's
>about "little extras," which make my experience as a customer more
pleasant
>not about finding innumerable little extras tagged onto the end of my
>bill. If in my dealings with a company I start to get the impression
that
>they're always trying to squeeze a little bit more out of me (as
admittedly
>so many do) I rank them as ordinary rather than good.
>
>mefacesmo.gif
> Laurence G.Tilley
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