Hi,
Having spoken with our bank, I have discovered that when receiving direct
payments, on our statements they first give the account name and number of
the person making a direct payment, followed by any reference given.
However, they only allow a space of 15 characters for this which means, in
practise, reference numbers are being cut off. And the only way to find out
what they are is for me to ring the bank, who then rings the bank of the
person making the payment, to ask for the full reference. Less than ideal.
So. In future, then, if you make a direct payment, please also send an email
to us giving the following information:
your bank sort code
the name and number of your bank account
your name
your Middle Earth account number
the amount you have paid.
I will then be able to match payments received with emails.
Sorry for the inconvenience this will cause,
John
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Middle Earth Games
Email: me@MiddleEarthGames.com
Website: www.MiddleEarthGames.com
UK: Office A, 340 North Road, Cardiff CF14 3BP, UK
USA: PO Box 280, Medford, OR 97501-0019, USA
Phone times: 10am-6.30pm UK time (BST - British Standard Time); 5am-1.30pm
(EST)
UK: 029 2091 3359/ (029 2062-5665 can be used if the other is engaged) [Dial
Code: 011 44 2920. for US players]
UK Fax: 029 2062 5532
US: Phone & Fax: 541-772-7872 (10-5pm weekdays) (fax24hrs)
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