What is this meturn.com interface? I'd love to poll the players to
see how many of them know about it.
It's something that we're not desiring to send out to players as a rule.
Reason being we feel that it will cause more confusion if players send to
multiple emails (based on many years experience) than one email.It's just
another email address that we use if for some reason the normal one isn't
compatible with our email address. I'll give that some thought and get back
to you on that. It's an added expense for us unfortunately.
The second was in the March 14 F/S where Clint has that particular
string buried within a long paragraph regarding, again, Automagic.
Buried might imply deliberately. I can assure you that it was not
deliberately so.
When that happens and the company says "This is the game and this
is how it's played, no exceptions." then I as a consumer get to make
my free market choices. That hasn't been said, I don't see it being
relevant to this discussion.
Isn't that in the house rules? We try to bring every bit of feedback into
consideration and make informed decisions but we do have to draw some lines
at what we can and cannot do.
In the past we used to be more loose with late turns - results of that was
that SS turns increased - we get upto around 10 SS turns a day at present.
We don't know why they are and so we implemented the policy of contacting
players (when we have time - we have limited resources - so far every time)
to do so.
A complete edit of a turn take around 4 -12 hours to do - that's including
emails and checking bits and pieces. With, say 10 SS turns that's 40 - 120
hours work extra PER day. Ie 1-3 staff members per day, upto 15 staff per
WEEK! (ie three times what we have already!) We can't afford that - nor can
you (we'd have to raise turns to ridiculous costs to cover those costs).
So we tried to implement running turns if they were late and then we had
some disreputable players use the turnsheet that they had just received to
do their orders based on that result, modify the date send etc and claim
those were the original ones. So two major reasons we can't support doing
SS turns after the event.
I'm eagerly awaiting the final truth on what exactly has been happening
to the emails.
We don't know - emails are delayed all the time. Email is NOT 100% reliable
(90-95% so for within a day I have read with some of the 5-10% going
permanently missing - hence we have the auto-receipt - if you don't have the
auto-receipt assume the worse and get your turn in). I keep warning players
about that and players always complain when someone misses a turn. Get your
turn in early....
Note in the past we have specifically brought to the players attention when
our ISP was at fault. I heard that the tornado in the US might have had an
impact on some ISPs? Who knows - whatever it was if a turn did not get to
us we advise players:
So if I still cant get through, the recommended course of action is fax
the orders? Clint - JB
1) send it again - sometimes they just are delayed - don't send every 5
minutes as that will cause more errors but be sensible. If the email isn't
getting to us there's a reason that it isn't.
2) get a team-mate to send them in. Best option here.
3) Fax them
4) Phone them
5) best to send them in on the DUE date as we have requested. There's only
so many safety measures we can do here guy without costing you an arm and a
leg.
Californian and, say, Australian players don't necessarily consider this a
reasonble option.
We have an office in the US specifically for North American players (soon to
be two). We also have a fax line, based in the US that comes direct to us
by email - deliberately set-up for such costing North Americans the same as
a main-land phonecall. Our handful of Australian players unfortunately
have the rougher end of the stick as we don't have a big enough player base
to support them as we do in Europe and North America.
So, it *is* actually kinda black and white. We are responsible for
sending our orders in a timely fashion. They are responsible for processing
them likewise
That is pretty much our policy. The actual rare number of turns that are so
delayed in email (or other transit) compared with the number of turns run
actually shows how good the system is. No system is perfect unfortunately.
We don't charge for SS turns though (unlike GSI, DGE and Allsorts) as we
realise that adding insult to injury was not appropriate.
We're hoping to bring in another set of software which will advise players
when we have their turn - or a designated player (or players) on their team
in such a case. That should reduce the amount of SS turns a lot as well.
Best bet - send them on time - ie the Due Date as that will almost certainly
reduce SS turns to nearly zero. It's in development at present though so.
Clint
With something like AM/MEOW you can just send in an update at your leisure.