Turns going missing or being late have always been a part of
PBM. Clint is probably one of the most flexible and
accomodating people around when it comes to late turns. I, too,
have had the odd email asking where my orders are, as a result
of which I was able to fax them in and get them processed.
Yes, and I've publically thanked the company on a number of
occasions when their excellent service has affected me personally.
He is, however, the exception. Try explaining to your bank,
for example, that they didn't get your mortgage payment because
you left it until five minutes before the last post and got held
up in traffic.
Banks, Oil Companies, etc do not apply to any discussion regarding
Free Market Capitalism and the rights of consumers. Please refrain.
No delivery system is 100% infallible which is why we are
told repeatedly to *get the turn orders in early*. We have become
so used to the almost instaneous nature of email that we
leave everything to the last minute and then get upset when
it doesn't work out.
And it's up the the company providing the product or service
to determine their level of response to situations when things
don't work out. Go to any restaurant, eat 1/2 your meal, and on
any whim whatsoever you'll either get the whole thing replaced or
all your money back with a free coffee and desert for "your trouble".
[okay, this may be the North American version of "the customer is
always right" here...]
So, it *is* actually kinda black and white. We are responsible
for sending our orders in a timely fashion. They are responsible
for processing them likewise. The vagueries of transit are part
of life and if we choose to live on the edge, we have to assume
the risks involved.
Yes, true. And most of the time that's life and life is tough.
I'm simply inquiring as to exactly Who, in this particular case,
is it tough For.
The company is justifiably absolved of all responsibility in easily
99% of these cases. One day (and this might be the day) though,
it will be a simple case of "Shit. This is OUR problem..." I've
simply been responding to a very specific email that noted a very
specific problem. Generalities and support for MEGames as a "good
bunch of guys" is as irrelevant as comparing a corner bank to a
corner bistro.
Brad
···
--- Gavin Wynford-Jones <gavinwj@compuserve.com> wrote:
______________________________________________________________________
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