Fee grumbles and moans to Clint

mepbmlist
#1

Hello everyone

I thought I would make this an open email as I guess
many issues are relevant to most of us

CLint

Just today I noticed a note at the bottom of your GM
news saying admin fee of £1 if our account is on low
funds. This makes me unhappy.

1) This is new to me - I am sure you havent had it in
forever

Actually I seem to remember something like it before.

2) I cant check whether you have levied this fee on
me, because you cant supply me with an account history

I look at the other sheet that Clint supplies to me when I get my turnsheet.
This shows my money going out.

3) I dont think that I should have ever been in a
low\account balance situation, cos you have a direct
debit on my credit card

I actually have to remember how much money I have in my account balance (I
think Laurence told me that he has the nice idea of just overriding the last
account balance sheet with the new one). I like seeing my allies addressed
on T1, but since the message 'ss' or not isn't 100% accurate, I don't look
at this sheet as much as I should.

5) All of this sits alongside niggles like turn fee
increase, a startup fee increase and credit card
surcharge

My turn fee went up a little bit, but an aussie friend who later joined got
his turnfee reduced. I mentioned that I must have been a nice person (one of
the first aussies to test the water over here), but as more and more Aussies
came over, Clint justed to realise just how annoying we are, and started
charging premium rates. He then averaged out the prices (nice idea), and we
end up with 3.90.

The startup fee has been mentioned before (if its too low, Clint lets in
people who will drop, if its too high no one starts new games).

All together this is almost annoying enough to make me
consider ending my 8 year MePbm playing stretch -
please treat it seriously

leaving it for Clint to respond to the last two comments
m

p.s I recently paid a company AUD $48 for a picture of Messier 104. About a
month later I've still havn't received anything. Every week of so I send in
a email saying 'whats the story ?' Poo, all they have to say is 'we sent it,
aussie post lost it', and I would be content. But keeping customers happy
seems to be as important as providing a service.

···

Best wishes

Mike

__________________________________________________
Do You Yahoo!?
Yahoo! Photos - 35mm Quality Prints, Now Get 15 Free!
http://photos.yahoo.com/

-------------------------- eGroups Sponsor
-------------------------~-~>
Dial 1-800-555-TELL -- You Won't Believe Your Ears!
For more details, click here:
http://click.egroups.com/1/9537/11//430399//970750117/
---------------------------------------------------------------
------_->

Middle Earth PBM List - Harlequin Games
To Unsubscribe:www.onelist.com
http://dspace.dial.pipex.com/harlequin.games/list.htm

#2

Michael Peters wrote:

I actually have to remember how much money I have in my account balance (I
think Laurence told me that he has the nice idea of just overriding the last
account balance sheet with the new one). I like seeing my allies addressed
on T1, but since the message 'ss' or not isn't 100% accurate, I don't look
at this sheet as much as I should.

I find the frontsheet a waste of time (soory, Clint!). I'm marked as being
in games that have finished, having had ss turns when I haven't and so on.
Players don't keep Clint informed of email address changes and in some games
that has left me in a right state; players dropping, players changing email
to reflect their nation names, players changing email provider etc. So, if
you change your email address, fellow players, inform Clint asap so he can
update the sheet accordingly. (I've not yet fallen for the "I've taken over
xx" scam but give it time...)

I don't like the fact that there is no account history. I trust Clint on
this, though. However, should you ever suffer an accounting audit, Clint,
this could bite you big time. You really need to fix this asap. Money that
players have deposited with you are "liabilities" on the ol' balancesheet.
There are many cheap accounting packages out there for the Mac; have a look
at Bottom Line (circa 100 quidlets), for example.

Gavin

#3

I find the frontsheet a waste of time (soory, Clint!). I'm marked as being
in games that have finished,

*** for a short period I keep the information there just in case the game
is still going (ie I made a mistake, so far that hasn't happened) and then
delete the database on that game. They can be used to contact players who
might have missed a turn for example - and you can always ask us if you need
to confirm if you can't get a reply from the player. generally we ask that
you wait a day though... :slight_smile:

having had ss turns when I haven't and so on.

** Real pain that one - the major change that I would address on the updated
database.

Players don't keep Clint informed of email address changes and in some

games

*** Yes I concur - I try to update it but some players seems to change every
other week... :slight_smile:

I don't like the fact that there is no account history. I trust Clint on
this, though. However, should you ever suffer an accounting audit, Clint,
this could bite you big time.

** There is a database and we also keep accurate and upto date information
on payments paid to us. If a player wanted that then we can send that on.
Generally there is little difference between those accounts and player
accounts (ie what we keep to process games) - minor differences such as
transfer of funds from ME to Legends for example, low fund charges, free
turns that sort of thing. We're not worried (I think) as we run it strictly
legit.

You really need to fix this asap. Money that
players have deposited with you are "liabilities" on the ol' balancesheet.
There are many cheap accounting packages out there for the Mac; have a

look

at Bottom Line (circa 100 quidlets), for example.

** Sounds interesting. Anything that can be programmed for PCs? Our long
term aims are to have something that will automatically update whenever a
games processes (this sort of does) and gets attached to emails (or the
turnsheet itself). Long term notes (such as house rules etc - available
should anyone want them).

···

Gavin

#4

Hi guys

> Players don't keep Clint informed of email address changes and in some
games

*** Yes I concur - I try to update it but some players seems to change every
other week... :slight_smile:

Im generally very happy with the service that Harlequin provides ( I also played under allsorts). But once in a while they makes some funny mistakes.

I recently had my email changed at the front sheet to an old hotmail account (without asking for it) while harlequin kept sending my turns to my regular email address (thanks). The main problem was with some "new" team mates who used the front sheet to create their mailing list making me believe that the where naerly mute (or that they just didn't like me :wink: ).. I could offcause have closed the account at hotmail but there are a nice part about an "inactive" email account for companies to mail all their add's to. So it took me some time to get the communication redirected to my regular emails.

Henning

#5

Can't recall it I am afraid.

Clint

I recently had my email changed at the front sheet to an old hotmail

account (without asking for it) while harlequin kept sending my turns to my
regular email address (thanks). The main problem was with some "new" team
mates who used the front sheet to create their mailing list making me
believe that the where naerly mute (or that they just didn't like me :wink: )..
I could offcause have closed the account at hotmail but there are a nice
part about an "inactive" email account for companies to mail all their add's
to. So it took me some time to get the communication redirected to my
regular emails.

···

Henning