yeah. I agree with Clint
m
p.s shock, gasp, horror. A short email from 'm'.
···
-----Original Message-----
From: Harlequin Games [mailto:pbm@harlequingames.com]
Sent: Friday, October 06, 2000 1:53 AM
To: mepbmlist@egroups.com
Cc: Mike Barber
Subject: [mepbmlist] Michael Barber's complaintsHello Michael,
I'll address this to everyone, as you have asked for public
discussion. In
general we encourage everyone to discuss problems in private
first, as its
often a misunderstanding or miscommunication.I'm afraid that most of your complaints concern things that
were decided
about 6 months ago and have been on the Front Sheets. I guess
you didn't
read them. Please try to, as I did ask for opinions on it!To be specific, the £1 / (50p) charge has been in place since
our annual
look at prices every April. At the same time as bringing in
that charge, we
also removed the fee for Special Services, reduced the fee for
international
players, reduced the cost for 4th age games and set the turn
cost to £3.90
across the board.To answer your request for an account history: I'm afraid we
no longer offer
this. The software we received from Allsorts when we took over
the game was
bugged, and we did not receive the source code. Y2K has caused
this aspect
of the program not to work and we feel that it is not worth
the cost to fix
this. However we are looking to improve the accounting system,
but we would
want to do this as a major overhaul of the whole thing. We'll
keep everyone
posted on any developments (on the Front Sheets!)I'm afraid we don't offer Direct Debit. We do offer a *fixed*
monthly debit.
I did suggest that you needed a top up.Allsorts offered a £10 float for all players. We removed this
when we took
over. In our opinion not only did it cost us whenever a play
did a dirty
drop, but it also actively encouraged players to run up a debt before
dropping. The effect of this is that they would not tell us
when they were
dropping, meaning that their position was more likely to
expire and ruin the
game for the other players.You said that startup fees have increased, but that's
incorrect. We now make
a loss on startups by charging only £10.The credit card 'surcharge' has been debated extensively on
the list. We
recently introduced an online secure credit card service. We
are the only fi
rm in PBM to offer this. I hope that has improved your
perceived value for
money.We treat your complaints very seriously, but totally disagree about the
quality of service you recieve from Harlequin compared to
other licenses or
Allsorts. When we took over, there were only 17 games running.
Now there are
30. We believe that we have player-friendly phone times (we
installed two
extra phone lines to cope!), a good presence at conventions,
pubmeets and
roadshows, we run new and interesting variants, plus real time
games in the
office, play the games avidly, advertise regularly in Flagship
and European
magazines and make two attractive websites with a variety of resources.I hope that you also think that our customer service is good!
Cya
Clint
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