I know that we have a different opinion about how to run things. We do
also contact players if there is a difference between orders but we don't
always notice when inputting I am sorry to say.
I have to reiterate, for fear that you have a wounded heart - I was not
criticising Harlequin, I was merely stating, for the record, that I was
very happy with the service I got from Allsorts (and why). You score 7
out of 10 with me, as far as service goes. That's pretty good. It just
happens that I rated Allsorts even more highly, and I shall say so.
However they are dead 'n gone, and you represent Hobson's choice. Keep
listening, keep the costs down, and in the course of time we may get
your score up higher 
In several afternoons at Allsorts I watched what went on - so cannot really
comment on them long term, only on my experience- but he had several edits
over those couple of days. We still work on the less than 1% error rating
- which I can substantiate. (Ie we hardly ever have input errors).
You can't, because one of the things which REALLY galls me is when
someone says "Harlequin have made an (usually it says ANOTHER) input
error so my army has moved blah, blah, blah, blah, blah, blah. Do you
think I should tell them?" This makes me spit blood. In most cases of
course I persuade them that they should, but there are times when they
don't - minor errors (Character named Pheonix for Phoenix a recent one
of which you _were_ advised) and errors where the outcome is beneficial
are good examples. Admittedly this is an occasional event, but it must
distort your error figures.
I advise ALL players to check turns carefully and notify Harlequin of
ALL suspected input errors. Please do so politely - I also know that a
lot of "input errors" turn out to be player errors.
Incidentally how would you react to "You have moved my army se e se
instead of se e e se. I want you to know about it but not to change it,
as it has worked out to my favour" ?
As far as I was aware Michael has some legitimate comments to make which we
have tried to answer. Some of his comments were, we feel, not accurate.
Some we have mentioned are not fixable by us at this present moment.
Sometimes we go with the players' feeling on things (the name thing for
example), and other times we stick to our guns.
I had hoped that we had answered Michael's comments reasonably not
"systematically shot him down in flames". 
I thought your tone was harsh. MB often deserves to be shot down in
flames when he is talking his strategic cr*p. God knows, I always try
to oblige, and MB gives as good as he gets! But in this case I felt his
thoughts deserved better than a one by one rejection.
Conscious that all this came at you when you were feeling 'under the
weather', hope you're feeling better now. MB really should stop
experimenting with those occult Sickness spells.
Regards,
Laurence G. Tilley http://www.lgtilley.freeserve.co.uk/
···
Clint Oldridge <allsorts@compuserve.com> wrote
