Clint
Let me open by saying that I absolutely value the
professional service that Harlequin provides. I rate
it above Allsorts which was good at its best, but I
remember it as variable - and never as professional as
that which we had from you. Furthermore, I am willing
to pay for it, and as I said, I dont object to the
�3.90 turn fee (nor, in isolation, any of the points
discussed).
I dont think your response really addresses my points
I dont quibble that the things that you mention have
changed six months ago - however they still add up to
a 'picture' that today I dont like
An account history is *fundamental*. Your approach is
like my bank saying "We cant send you statements
anymore, but we will send you all the receipts and you
can work it out for yourself". I wouldnt continue
using such a bank
All the valid changes you have made to protect
yourself against dirty rotten players who waltz off
into the twilight owing you cash are fine - but you
have made in a way that penalise me - loyal for 8
years and literally �000s spent. Similarly I am
uninterested in you waving SS turn fees, or
international player fees.
You didnt justify the low account balance fee
YOu did contact me and suggest a monthly dd increase -
and I accepted
As far as I know, the cost for a game start up HAS
risen from �5 to �7
And I still cant tell whether you have innocently
overcharged me, undercharged me, or charged me for
things I dont believe I should be charged for....
All the best
Mike
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